Payment Terms

Currencies & Taxes

  • All prices are in CHF, exclusive of VAT. EUR/USD available at the daily market rate.

  • Client is responsible for applicable taxes, duties, and bank fees.

Accepted Methods

  • Bank transfer

  • Crypto: USDT/USDC/BTC/ETH. Convert at payment time; network fees paid by Client.

  • Payment details are provided on the invoice.

Standard Schedules (by engagement)

  • 50% on acceptance / 50% on delivery

  • Optional milestones: 40% kickoff / 40% after insight report draft / 20% final delivery.

  • Monthly retainer invoiced in advance

Options

  • Startup / NGO rate: –15% (eligibility required).

  • Rush delivery (< 10 business days): +20% surcharge (subject to availability).

  • On-site facilitation: travel at cost + CHF 1,200/day.

  • Changes to scope, timeline, or participant count may require a written variation and re-quote.

Document Review

Per-word (CHF), rounding nearest 100 words.

  • 0-10,000 words: included

  • 10,000–20,000 words: 0.12/word

  • 20,001–100,000 words: 0.10/word

  • 100,000+ words: 0.08/word (custom quote)

Rescheduling & Cancellation

  • Reschedule ≥ 3 business days before a session: no fee.

  • Reschedule < 3 business days: CHF 400 admin fee.

  • Cancellation after acceptance but before work starts: 10% of project fee (admin/hold).

  • Cancellation after work starts: billable for work completed to date (min 50%)

Late Payment & Collections

  • Net terms: unless otherwise specified above, invoices are NET 7.

  • Late fee: the greater of 1.5% per month (18% APR) or CHF 50 admin per reminder.

  • Work may be paused for invoices > 10 days overdue.

Government / Public Sector (if applicable)

  • NET 30 available upon procurement confirmation.